Day 5 May 20, 2011

Today went by quickly as I had almost completed my hours in the first four days. I met with Johnson this morning where we discussed some of the new clients to Compass. Many of which included schools, even parish faculty will soon have access to compasses services. I also did more time tests on doctor recommendations, as the company wants to be more thorough than the previous data reflected. We discussed new clients, how to do doctor recommendations and often that medical requests require some investigating to ensure that the patient reveals the entire truth. The day was a tad bit slower so we discussed some college related issues, and then met up with CEO Scott to discuss the cost estimate-training seminar for new employees. Johnson was previously tasked with creating difficult solutions or problems that could be requested by employees and gave them to Scott so he could demonstrate how to solve the problem. It turned out that only a few of the solutions were even solvable at all requiring Johnson to forge difficult but not impossible problems. As it approached later in the day Johnson talked about odd requests he has been given and how to satisfy customers. Such examples include a client requesting a black doctor who went to Harvard in the Dallas area that could perform heart surgery. Needless to say Compass had a difficult time with the solution and eventually found a black doctor who went to Stanford in the Dallas area that could perform the surgery. We talked about the fact that not all situations are solvable and occasionally one must be creative with the task presented. Finally we concluded the project by helping a Michael’s executive with her new health insurance plan (it got changed due to new laws) and with her deductible. The senior project concluded and I realized that while I enjoyed my time at Compass I should probably pursue a different path.