Day 4 May 19, 2011

Today Johnson and I began the day meeting with Cliff one of the original founders of the company to discusses new productivity reports. The productivity reports were giving skewed data for managers and team leads as they spend more time answering questions than working on solutions for the paying customers. WE discussed how to avoid this problem and how to fix the productivity reports to more accurately reflect working time. We concluded that team leads performances should be more group based than individual based due to time spent answering questions etc. After that meeting we returned to Johnson’s office where we called had a conference call about Brinker a large client of compass and how to make them more satisfied and the potential to increase monthly fees at compass. Johnson discussed his plan to have Brinker incentivize sick employees to call compass to reduce overall health care costs. For example the top 100 sickest individuals at Brinker result in 7 million dollars of health care costs to the company each year, a large percent of the total costs. Johnson believes that these individuals who max out on deductibles, have no incentive to find cheaper health facilities and doctors resulting in extra spending for the company. In the end the goal of the company is to reduce the 7 million spent by the top individuals to increase the return on investment for Brinker and potentially increase Compasses profits. AS the day progressed Johnson and I got lunch discussed the overall strategy of compass, and we worked on some difficult CPT solutions. One of the many solutions we were charged with fixing was a girl who needed rehabilitation for her knee but also required a doctor in addition to a physical therapist because of preexisting conditions. The cheap health insurance the family owned forced high out of plan costs for such a procedure as such compass reduced the overall cost by finding places that offer cash discounts. Finally I ended the day by helping move and set up new computers for employees and by working on more CPT solution.