Day 2 May 17, 2011

I arrived around the same time as yesterday to a far busier environment than the previous day. The day although differing in some manners than the previous still involved problems with CPT codes, quotes on procedures and a variety of internal problems. For example today Mr. Johnson helped the rest of the employees when difficulties arose, one of which was an individual who claimed to have used Compasses services many times but was not in the system. It turned out that this individual who called Compass for a referral for alcohol problems had not ever used there services and thus did not exist in the previous patient call log. In addition some other problems included an estimate for a procedure (heart related) that an insurance company was unwilling to pay for, this resulted in an attempt to find the procedure for the patient cheaply at a discounted rate. However many faculties charged high rates even with cash resulting in unique solutions to the problem, transferring the individual to a different faculty and switching out doctors became necessary. AS the day proceeded similar to the previous Johnson monitored productivity, and efficiency on a computer program. As the day progressed however a new problem arose that the CEO wanted to fix by the end of the week. According to tax laws, if a company spends more than 5 percent of its time on doctoral referrals they may be taxed on there time spent. Tomorrow Johnson and I will be doing an experiment with 10 random compass employees to calculate the average time spent on specific websites in attempt to prove that Compass doesn’t need to pay the extra tax. The day concluded with more CPT code problems that required Johnson’s attention, as well as an influx of college student resumes that needed to be reviewed before Compass hires. I learned from Johnson’s perspective just what companies like Compass require for a job opportunity to be given (high gpa, some previous work experience, references, not to include mottos and creeds etc.). Tomorrow in addition to experimenting with call log times many individuals will come in for interviews with Johnson, I will overhear one of the founders of Compass talk about calculating complex procedural costs and more. Today however was very similar to yesterday although I spent more time at compass today, tomorrow will have meetings, hiring’s and new experiences.